DIY & Troubleshooting
Last updated October 20, 2021 by margsuarez
For a DIY (“do it yourself”) install we recommend joining our Slack group where you can chat with us.
There is a channel in Slack- #diy-install-support where you can ask questions. We can guide you on what hardware to buy, and what is likely the best connection to a nearby antenna.
For DIY, you must still fill in our join form. This will give you an Install Number (or request number) which you will need when you are ready for an install to request a Network Number (or NN) in order to be able to configure your devices for your install. It will also get you in our system so we can give you advice and look for line-of-sight connections, as well as put you on the map. (We are working at automating the process so you can use the Install Request number and the system will automatically allocate a Network Number for you. For now you need to request it via #diy-install-suport or via the email your received with your Request Install Number)
For a quick check of line-of-sight you can use our line-of-sight tool. Put in your address and it will show you which hubs you might be able to connect to.
Here is a list of equipment we typically use. Remember to use outdoor ethernet cable, and securely mount your antennas on j-pipes or secured masts. Masts should be strong metal as plastic PVC pipes will bend.
Our general install advice is here in the docs
When you are ready, here’s how to configure your devices.
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